Self Storage FAQs | Storage South Edmonton | Storage St. Albert
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Storage FAQs

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We offer a range of storage solutions to accommodate your personal and business needs. If you are moving or renovating, we have personal storage units available to store furniture, electronics, artwork, family keepsakes and seasonal items such as decorations, lawn or garden furniture. We have drive up units, heated units, and parking for cars, boats, RVs and trailers. Give us a call and one of our storage rental experts will help you secure the storage space that works best for you. You can also get an idea of what size unit you need by taking a look at our storage unit size guide click here

Self-storage facilities rent space on a short-term or long-term basis to individuals or businesses. Rent starts on the day you move in, and this becomes your monthly payment date. At Elite Self Storage storage unit rentals are done on a month-to-month basis, only pay for the time you need with no long term commitment. For anyone moving, relocating, decluttering or for life's unexpected changes; self storage is a great solution.

If there is a storage space available, you can move in anytime. You can reserve or move into a unit online, by visiting our rental office in person or by telephone. No notice is necessary however it is a good idea to reserve a unit to avoid disappointment. Depending on availability, reservations can be modified or changed based on your needs.

Elite Self Storage requires a government issued photo ID (example: driver's license or passport).

You may bring your own lock or purchase a lock from our rental office at very reasonable prices. We sell various styles of locks however disc locks are the most secure.

No, we do not require any long term commitment. You will need to sign a rental agreement at the time you move in, however all our storage units are rented on a month-to-month basis. There is a minimum rental period of one month.

To pay your bill online, please click on the My Account link on the top right corner of the main screen to begin this quick and simple process.

If you are an existing user, you will be prompted to enter your username and password. If you are a first time user, you must click on the “Claim Account” button and complete the mandatory fields.

We accept the following payment types:

  • Cash

  • Visa

  • Mastercard

  • Interac Debit

  • Preauthorized Bank Debit

  • Interac e-transfer

Sign up for pre-authorized payments withdrawn from your credit card or bank account each month; never worry about missing a payment.

You are responsible for informing us of any change to your contact information as soon as possible.

Elite Self Storage does not require a security deposit. We do charge an administrative fee of $20.00 however if you sign up for automatic billing by credit card or EFT we will waive this fee. There is no cost to reserve a unit; just your first months rent is due when signing your contract.

No, when you sign the rental agreement you are agreeing to all the terms and conditions, therefore you cannot sign a contract for your friend or relative.

Yes, you are prohibited from storing anything flammable, food, food related products, plants, or any other living things. Storage units are for furniture, documents, and household items. If there is a specific item you are curious about please talk to one or our storage rental experts.

Absolutely! At Elite Self Storage our access hours are 6:00 AM to 10:00 PM, 365 days a year. We also offer year round snow removal so access is never a problem.

Yes, you are welcome to use our complimenary carts and dollies to move in.

Come into the storage rental office with your ID and we will provide it to you.

If you would like to give a friend, family member or employee access to your storage unit, you must specify this on your agreement. Elite Self Storage will only provide access codes for individuals listed on the rental agreement.

Yes, you need specific content insurance. Many homeowner or renter policies do not cover items stored at a self storage facility. Get peace of mind knowing your items are covered for a low monthly premium. Ask one of our storage rental experts about this insurance coverage. If your homeowner policy does provide this coverage, simply provide us with a copy of your certificate of insurance within 30 days and we will waive the insurance fee.

Yes, we sell boxes, locks, packing paper, bubble wrap, mattress covers and much more. Visit our rental office to pickup all your moving and packing supplies.

At Elite Self Storage we require 30 days notice that you plan on vacating your storage unit. We do however realize plans change, if your plans change please call and let our rental office know. Once your unit is empty, you must inform the rental office so that a unit inspection can be conducted. Please ensure your storage unit has been completely empty and broom swept.

Most definately! We greatly appreciate referrals to your family, friends and business associates. For each new client you refer we will issue a $50 credit on account for both you and your friend as long as your friend rents for a minimum of 3 months. This credit can be used towards future rent, merchandise or other services.

Yes, all vehicles (anything motorized) that are stored at Elite Self Storage must have proof of insurance through your vehicle insurance provider.